OFFICE AUTOMATION AND KEYWORD PRACTICES

Paper Code: 
SOMS 102
Credits: 
4
Contact Hours: 
120.00
Max. Marks: 
100.00
Objective: 

The aim of the course is to impart knowledge about various operations of an office. The knowledge of latest office equipments is essential for a Secretary. Office Stationery is very important aspect in an organization

24.00
Unit I: 
Office Automation

Meaning of Mechanization, factors for selection of office machines, advantages and disadvantages of mechanization, Types of Machines – Communication Equipment, Copying Machines, Accounting, Tabulating and Computing Machines and Miscellaneous Machines

24.00
Unit II: 
Stationery

Need and importance of stationery, purchase of stationery, storage of stationery, issue and control of stationery

24.00
Unit III: 
Behavioural Skills

Personality development, importance of good human relations, understanding organizational culture, management of time and stress, importance of ethics and values

24.00
Unit IV: 
Appointments and Travel Arrangements

Scheduling appointments, duties of Secretary before, during and after appointment. Preparation of itinerary, role and selection of travel agency, reservations

24.00
Unit V: 
Correspondence

Business and Government - The students should practice drafting and typing different types of Business letters like Enquiry, Quotations, Placing an Order, Execution of Order, and Adjustment Letters etc.

Essential Readings: 

• Office Organisation and Management, S.P. Arora, Vikas Publishing House.
• Administrative Office Management by R.K. Chopra, Himalaya Publishing House.
• Office Management and Commercial Correspondence, B.R. Duggal, KitabMahal.
• Office Management, B.R. Duggal, KitabMahal Distributors, 28 NetajiSubhashMarg, New Delhi-110002.
• Principles of Office Management, Dr. R.C. Bhatia, Lotus Press, 4263/3, Ansari Road. Darya Ganj, New Delhi-110002
• Secretarial Services by Evelyn Anstin, Macdonald &Evavs.

References: 

• Office Organisation and Management, S.P. Arora, Vikas Publishing House.
• Administrative Office Management by R.K. Chopra, Himalaya Publishing House.
• Office Management and Commercial Correspondence, B.R. Duggal, KitabMahal.
• Office Management, B.R. Duggal, KitabMahal Distributors, 28 NetajiSubhashMarg, New Delhi-110002.
• Principles of Office Management, Dr. R.C. Bhatia, Lotus Press, 4263/3, Ansari Road. Darya Ganj, New Delhi-110002
• Secretarial Services by Evelyn Anstin, Macdonald &Evavs.

Academic Year: 
2022-2023
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