OFFICE COMMUNICATION

Paper Code: 
SOMS 101
Credits: 
2
Contact Hours: 
30.00
Max. Marks: 
100.00
Objective: 

• To provide an overview of Prerequisites to Business Communication.
• To provide an outline to effective workplace Communication.
• To underline the nuances of Business communication.
• To impart the correct practices of the strategies of Effective Business writing.
• To put in use the soft skills as an important part of communication.

Unit I: 
Office Communication

Defining communication, Process of communication, Communication Model, Objectives of communication, Principles of communication, Importance of office communication, Importance Feedback

6.00
Unit II: 
Types and Channels of Communication

Introduction, Types of Communication, Classification of Communication Channels, Barriers to Communication, the Importance of Communication in the Workplace.

6.00
Unit III: 
Verbal and Non- Verbal Communication

Means of communication – Verbal & Non Verbal Communication, Direction of communication Effective Listening, Principles of Effective Communication.

6.00
Unit IV: 
Fundamental of writing

Format of Business, Types of Business letter, Inquiry letter, complaint letter Persuasive letter, Proposal, Report Writing.

6.00
Unit V: 
Spoken skills

Conducting Presentation, Oral presentation, Debates, Speeches, Interview, Group Discussion, English Pronunciation, Building Vocabulary.

Essential Readings: 

• Essentials of Business Communication, Pal, Rajendra, and Korlahalli, J.S
• Business Communication: Theory and application, Lesikar, Raymond V., and Pettit John
• Business Communication, Varinder Kumar, Raj Bodh Kalyani Publishers
• Business Communication by K. K. Sinha. Galgotia Publishing Company
• Effective Business Communication by Herta A. Murphy and Charles E. Peck. TMH

Academic Year: 
2022-2023
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