Course Objective
Defining communication, Process of communication, Communication Model, Objectives of communication, Principles of communication, Importance of office communication, Importance Feedback
Introduction, Types of Communication, Classification of Communication Channels, Barriers to Communication, the Importance of Communication in the Workplace
Means of communication – Verbal & Non Verbal Communication, Direction of communication Effective Listening, Principles of Effective Communication.
Format of Business, Types of Business letter, Inquiry letter, complaint letter Persuasive letter, Proposal, Report Writing. |
Conducting Presentation, Oral presentation, Debates, Speeches, Interview, Group Discussion, English Pronunciation, Building Vocabulary.
Suggested Readings:
• Essentials of Business Communication, Pal, Rajendra, and Korlahalli, J.S
• Business Communication: Theory and application, Lesikar, Raymond V., and Pettit John
• Business Communication, Varinder Kumar, Raj Bodh Kalyani Publishers
• Business Communication by K. K. Sinha. Galgotia Publishing Company
• Effective Business Communication by Herta A. Murphy and Charles E. Peck. TMH